Customer Relationship Manager – Jakarta Selatan

Job Description

Tasks and Responsibilities :

• Sales, Marketing, Supply Chain, Demand Planning, Finance
• Build and maintain strong relationships with key clients to enhance satisfaction and loyalty.
• Serve as the primary contact for addressing customer inquiries, complaints, and feedback.
• Conduct regular meetings or touchpoints to ensure alignment with client needs and expectations.
• Design, implement, and manage rebate schemes in collaboration with sales and finance teams.
• Ensure accurate calculation, processing, and tracking of rebates in line with agreements.
• Monitor the performance and effectiveness of rebate programs, suggesting improvements as needed.
• Coordinate with internal teams (sales, marketing, finance, and operations) to align customer and rebate strategies.
• Communicate customer feedback and rebate-related insights to relevant stakeholders.
• Prepare and present reports on customer engagement, rebate performance, and financial outcomes.
• Ensure all rebate programs comply with company policies and regulatory requirements.
• Maintain accurate records of rebate agreements and transactions.
• Streamline rebate processes to improve efficiency and minimize errors.
• Identify opportunities to enhance customer experience through value-added rebate offerings.
• Answering customer queries and dealing with complaints.
• Implementing strategies to test the various forms of marketing developed by your team.
• Liaising with other departments to create a CRM strategy that works across the board.
• Accounts Receivable Management
• Regular follow up for collections.
• Any other responsibilities assigned by the respective manager

Requirements :

• Bachelors degree in Business Administration, Finance, or a related field.
• Proven experience (typically 5+ years) in order management, billing, or customer service, ideally within the Agriculture Industry.
• Strong organizational skills and attention to detail in managing order and billing accuracy.
• Proficiency in ERP systems and order/billing software.
• Effective communication skills for interacting with customers and cross-functional teams.
• Problem-solving abilities to quickly address and resolve order or billing discrepancies.