English CS (Handling Live Chats) for Fresh Graduate – Yogyakarta

Job Description

Tasks and Responsibilities :

• Provide timely support to customers through available communication channel (live chat).
• Identify and escalate priority issues through proper channels.
• Assist customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
• Meet all Key Performance Indicators set by the company and client.
• Work with other team members in identifying better ways in providing better customer support.

Requirements :

• Minimum D3 or bachelor’s degree from all majors with minimum GPA 2.75.
• Good written and verbal communication skills in English (Will be tested during the recruitment process).
• Fresh graduates are welcome to apply.
• Flexible for SHIFTING schedule and changes along with in.
• Strong problem-solving skills and demonstrated multi-task capabilities.
• Preferably to have a typing speed of at least 50 words per minutes.
• Fast learner and independent to work in the multi-LOB (email and live chat).
• Able to start working immediately in June 2025.