Account Management (After Sales)

Job Description

Tasks and Responsibilities :

• Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Account Management
• Establish good rapport and trust through proactive engagement
• Understanding client needs and identifying new business opportunities for upselling
• Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
• Coordinate with internal teams to deliver solutions that meet client’s objectives.
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations
• Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements :

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Minimum of 3 years of experience in a Key Accounts/ Customer Success/ Account Management/ Business Development (farming) within b2b industry will be preferred
• Prior experience in doing upselling and retention will be preferred
• Proven track record of successfully managing key accounts and fostering long-term relationships with clients.
• Excellent communication skills, both verbal and written, with the ability to effectively convey technical information to clients.
• Proficiency in problem-solving and conflict resolution, with the ability to address customer issues promptly and professionally.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experienced in CRM software and other relevant tools for managing customer accounts will be a plus.
• Must be Fluent in English.