English Customer Service – Jakarta

Job Description

Job Desc :
• Guide our consumers and partners in using our products
• Manage service inquiries and disputes arising from our consumers and partners
• Provide excellent customer service to our consumer and partner base
• Maintain good relationships and community-building efforts with our consumers and partners
• Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner
• Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor
• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Perform administrative tasks involving partner’s account (credit top-up, changes in partner’s information, etc

Qualification :
• Min D3 any major With GPA 2,75
• Min Fresh graduate and max 2 years in the same position (entry-level)
• Willing to work in the shifting schedule
• Experience in the customer service area (Preferred)
• Clear Articulation and good communication in Bahasa
• Sense Of Empathy
• Able to set a friendly tone (Smiling Voice)
• Good analytical skill
• Typing skill with WPM 50 & Accuracy 90%
• Fast response, effective and efficient in working
• Candidate familiar to operate and answer messages on Messenger
• Able to work within a dynamic environment
• Vaccinated min 2 Dose

Benefit :
• Basic Salary 
• BPJS

Please submit your CV to kezia@magada.co.id (Subject : Name – English CS Jakarta)

*Please submit your CV in English