Operations Manager – Cisarua

Job Description

Tasks and Responsibilities :

• Lead the day-to-day operations of the park to consistently exceed guest expectations.
• Maximize customer satisfaction, facility performance, and resource efficiency while maintaining high standards of safety and service.
• Supervise park infrastructure, attractions, facilities, and operational teams across various departments.
• Optimize asset usage, workforce allocation, and service delivery to ensure operational excellence.
• Implement strategic and tactical plans in line with the organization’s goals and provide clear direction to operational teams.
• Monitor performance, identify operational bottlenecks, and implement corrective actions as needed.
• Analyze operational data to detect inefficiencies, improve productivity, and reduce waste.
• Ensure full compliance with CHSE (Cleanliness, Health, Safety, Environment) and Sapta Pesona values across all areas.
• Establish operational systems and KPIs to track, evaluate, and continuously improve service delivery and return on investment.

Requirements :

• Bachelor’s degree in Tourism Management, Hospitality, or a related field.
• Minimum 3 years of experience in an operational leadership role within the hospitality industry, preferably in 4–5 star hotels or recreation/theme parks.
• Strong leadership with proven ability in people management, cross-departmental coordination, and high-pressure decision-making.
• Demonstrated strength in analytical thinking, problem solving, and strategic planning for operational improvement.
• Experience in developing and implementing service quality improvement plans.
• In-depth understanding of current trends, standards, and best practices in theme park and leisure facility operations.
• Willingness to be placed in Cisarua, Bogor and work flexible hours, including weekends and holidays as required.