English Customer Service Experience (Jakarta)

Job Description

Tasks and Responsibilities :

• Provide timely support to customers through available communication channels
• Identify and escalate priority issues through proper channels.
• Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
• Meet all key performance indicators set by the company and client.
• Work with other team members in identifying better ways in providing better customer support.

Requirements :

• Have full working rights for Indonesia
• Minimum education Diploma (D3) any major (Completed studies, not currently in the process of studying)
• Minimum GPA 2.75
• Excellent written and verbal communication skills in English
• Minimum EFSET Score C1 (will be tested on recruitment process)
• Fresh graduate are welcome
• Flexible for SHIFTING schedule and changes along with in
• Strong problem-solving skills and demonstrated multi-task capabilities.
• Fast learner and independent to work.
• Willing to placement in Jakarta