Content Moderator E-Commerce – Surakarta

Job Description

Tasks and Responsibilities :

• Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
• Review Product related moderation from seller and creator to ensure they are within the guidelines
• Co-ordinate with other functions of E-commerce Social Media Account business unit to complete the designated work to meet the team’s goal.
• Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
• Review contents within agreed latency SLA and standards of quality
• Label Videos, Store Content and Text contents as per policy guidelines.
• Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
• Ensure adherence is met on all basic product related training and clear the exams
• Read, review, respond, and document user reports, reviews, and support tickets
• Perform reviews and research to provide excellent policy support
• Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.
• Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions
• Identify needs and collaborate on projects to improve support tools and processes

Requirements :

• Bachelor’s degree or equivalent diploma (Fresh Graduate open to apply)
• Minimum GPA 2.75
• 0-3 years’ work experience in content moderation or e-commerce service handling
• Excellent written and verbal communication skills in English (english active)
• Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity
• Flexible for shifting schedule and changes along with it
• Ability to handle high volumes during promotions and peak seasons

Preferred Requirements :

• Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
• Compliance or moderation operations experience is preferred
• Strong analytical and research skills
• Knowledge Ability to work in a fast and evolving environment with detail-oriented focus.
• Experience in E-Commerce buyer/seller/creator services and Trust and Safety guidelines is an added advantage.
• Experience in Microsoft Office Suite is preferred
• Preferably to have a typing speed of at least 40 words per minute