English Customer Digital – Yogyakarta

Job Description

Tasks and Responsibilities :

• Provide timely support to customers through available communication digital channels (email and chat)
• Identify and escalate priority issues through proper channels.
• Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
• Meet all key performance indicators set by the company and client.
• Work with other team members in identifying better ways in providing better customer support.

Requirements :

• Minimum D3 or bachelor’s degree from all majors.
• Good written and verbal communication skills in English (Will be tested during the recruitment process)
• Fresh graduates are welcome to apply
• Flexible for 24 hours SHIFTING schedule and changes along with in
• Strong problem-solving skills and demonstrated multi-task capabilities.
• Preferably to have a typing speed of at least 50 words per minutes
• Fast learner and independent to work in the multi-LOB (email and live chat)