Application Support Specialist – VIVERE Serpong South 78

Job Description

Tasks and Responsibilities :

• Provide technical support and monitors enterprise-level application systems.
• Provides human support for helping the end-user understand how to use the application or system and
• Respond to general questions and trouble tickets in a timely manner.
• Incident investigation, troubleshooting, escalation to 2nd level and identify potential solutions
• Ensures the operational processes in a business run smoothly and enables users to conduct their business
• Monitor response time and processing time for each Incident, Service Request and Change Request.
• Coordinate with related parties to ensure compliance with SLAs related to Incident tickets and
• Service Requests registered in the ticketing application

Requirements :

• Major in IT, Computer Science or equivalent
• Have experience as IT Application Support or relevant