Customer Service Manager – Jakarta Selatan

Job Description

Tasks and Responsibilities :

• Oversee the end-to-end order processing system, ensuring orders are entered, tracked, and fulfilled accurately and efficiently.
• Collaborate with Sales, Logistics, and Inventory teams to monitor stock levels and ensure product availability aligns with customer demand.
• Address any issues or delays in the order process, maintaining clear communication with customers regarding order status.
• Manage the billing and invoicing processes to ensure timely and accurate generation of invoices for customers.
• Ensure invoices are correctly aligned with delivered orders and any applicable terms or discounts.
• Work closely with the Finance team to streamline billing practices, resolve discrepancies, and ensure smooth payment processing.
• Act as the primary point of contact for order and billing inquiries, resolving customer issues and complaints related to orders, invoices, and payments.
• Proactively communicate with customers about order confirmations, delays, billing adjustments, and other relevant updates.
• Identify opportunities to improve order and billing workflows, implementing best practices to enhance efficiency and accuracy.
• Use data analysis to track order and billing metrics, identifying trends, bottlenecks, and areas for improvement.
• Coordinate with Sales, Finance, Logistics, and Inventory teams to ensure an integrated approach to order fulfillment and billing.
• Support the Finance team with accounts receivable efforts, helping to ensure timely payments and minimize outstanding balances.
• Ensure that all order and billing processes comply with company policies and regulatory requirements.
• Maintain accurate and comprehensive records of orders, invoices, and customer interactions for audit and reporting purposes.

Requirements :

• Min Bachelors Degree in Business Administration, Finance, or a related field.
• Proven experience (typically 5+ years) in order management, billing, or customer service, ideally within the Agriculture Industry.
• Strong organizational skills and attention to detail in managing order and billing accuracy.
• Proficiency in ERP systems and order/billing software.
• Effective communication skills for interacting with customers and cross-functional teams.
• Problem-solving abilities to quickly address and resolve order or billing discrepancies.