Guest Relations Officer

Job Description

A Spa in Beraban, Bali ​is looking for a talented and enthusiastic Guest Relations Officer (Full-time)

Tasks and Responsibilities:

• Greet guests warmly and ensure a seamless check-in and check-out process
• Act as the primary point of contact for guests, handling inquiries, special requests and concerns professionally
• Provide detailed information on spa treatments, wellness programs and available services
• Build strong relationships with guests through personalized service and anticipating their needs
• Assist with reservations, booking confirmations and appointment scheduling
• Maintain and update guest records, profiles and preferences for future reference
• Manage guest correspondence including emails and phone inquiries
• Coordinate with housekeeping to ensure treatment rooms, lockers and amenities meet high standards
• Work with operational teams to manage VIP arrangements, special requests and events
• Assist in organizing wellness programs, workshops and social activities
• Liaise with the Food & Beverage team to accommodate dietary needs and special requests

Requirements :

• Indonesia Citizen
• Excellent written and verbal communication in English
• Proven experience working as a Guest Relations Officer or in a related position
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-focused mindset
• Ability to multitask and work efficiently in a fast-paced environment
• Proficiency in reservation and CRM systems is a plus