Reservation & Leisure Consultant

Job Description

A Travel Agency in Sanur, Bali is looking for a talented and enthusiastic Reservation and Leisure Agent (Full time)

Tasks and Responsibilities :

• Handle client inquiries regarding reservations as well as ensuring all queries are replied to within 24 hours
• Prepare proposals, itineraries and quotations offer alternative hotels or products for special deals or in cases of unavailability
• Follow up on confirmations, amendments or cancellations
• Coordinate with business partners (E.G., hotels, airlines, trains, bus, ship operators, suppliers, etc) to make reservations according to client requirements
• Monitor and update cancellations or amendments to bookings as well as ensuring all booking details are accurate
• Input reservation data into the system as well as ensuring all information is up-to-date and correctly entered
• Collaborate with various departments to ensure smooth execution of services
• Manage pre-payments or deposits for clients without credit arrangements and liaise with the Accounting Department for payment processing
• Tailor-make high-end travel/tour packages as well as creating costings for custom packages to meet client need

Requirements :

• Indonesian citizen
• Excellent in written and spoken English communication
• Proven at least 1 year of experience working as a Reservation and Leisure Agent or in a similar role
• Diploma degree in any field
• Proficiency in Microsoft Office applications
• In-depth knowledge of Indonesia’s tourism products, particularly Bali, Raja Ampat, Labuan Bajo and Jogja
• Ability to work under pressure and meet tight deadlines
• Service-minded approach with strong customer focus
• Excellent administration skills and attention to details
• Strong teamwork skills with the ability to work well with others
• Good negotiation skills for handling partnerships and deals
• Experience in costing travel packages is required