Clinic Coordinator

Job Description

Tasks and Responsibilities :

• Ensure that all customers receive outstanding service by maintaining a friendly welcoming atmosphere in the store and resolving complaints or issues as they arise
• Be willing to learn about our health supplements and clinic services so that you can explain them to our customers.
• Help drive sales by ensuring the products are attractively displayed and by speaking to customers in-store.
• Help manage the bookings of clinic services like IVs and blood tests.
• Work with our Procurement Manager to monitor inventory levels, manage stock replenishment, conduct regular stock checks and assist with inventory audits to minimize shrinkage
• Ensure that all financial transactions including cash, credit card and returns are handled accurately and securely
• Assist in creating work schedules that ensure proper coverage for shifts including weekends and holidays
• Ensure that the store is clean, organized and well-maintained at all times including overseeing the setup of promotional displays
• Ensure that all company policies, health and safety standards and legal regulations are followed by staff
• Prepare daily, weekly and monthly sales reports for management as well as providing insights on sales trends and performance

Requirements :

• Indonesian citizen
• Excellent in written and spoken English communication
• Proven experience working as a Shop Supervisor or in a similar role
• Strong understanding of retail operations including sales, customer service and inventory management
• Excellent communication and interpersonal skills, with the ability to motivate a team
• Strong organizational skills and the ability to multitask
• Basic proficiency in using POS (Point of Sale) systems and Microsoft Office (Excel, Word)
• Ability to handle and resolve conflicts effectively
• Flexibility to work during evenings, weekends and holidays as required