1st Housekeeper (Shipboard Experience) – Viking Cruise – Jakarta

Job Description

Tasks and Responsibilities :

• Regularly inspect housekeeping areas and the main laundry facility to ensure a clean and safe workplace and safe luggage operation with emphasis on employee health and fire/chemical safety.
• Monitor the routine maintenance of staterooms, public areas, crew areas and laundry facilities.
• Monitor data such as Guest ratings to identify opportunities to improve service and Guest satisfaction.
• Facilitate department meetings & participate in various meetings, & shipboard inspections as required; oversee inventory control and approve purchase orders and requisitions.
• Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention.
• Meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback & operational updates as well as to ensure that your department is performing to Viking’s STAR Service Standards.
• Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in all areas, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to Guest flow, embarkation & disembarkation, sea day activities & other activities.
• Provide competent leadership to all direct reports. Responsibilities include, but are not limited to: Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.
• Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
• Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards.
• Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
• Ensure that all Human Resources related issues are handled properly and fairly, in line with Viking’s Policies, Procedures and Code of Conduct.
• Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
• Become knowledgeable and ensure your team are knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
• Positively contribute to achieving/succeeding Housekeeping & Laundry KPI goals (quality & financial).
• Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.

Requirements :

• A required of three years’ experience as an Executive Housekeeper, within a premium brand hospitality environment, and experience with ship operations of 500+ staterooms is required; must have experience in leading a multi-cultural team.
• Fluent in English – must be able to address any kind of information in an adequate manner with excellent oral English communication skills – the ability to speak additional languages is an advantage.
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; team builder with exceptional motivational skills and coaching ability is required; must be flexible with proven stress management abilities, a team player, and show commitment.
• Outstanding partnering, networking and relationship skills are required, must have the ability to understand the needs of front-line leaders and team members.
• Must be proficient with PC based databases, spread sheets, and word processing systems.
• Must have a proven and comprehensive knowledge of all Public Health and Sanitary Policies compliance.
• Dry-dock or new build ship launch experience is preferred.