Restaurant Host – Four Seasons Yachts – Jakarta

Job Description

Tasks and Responsibilities :

• Efficiently manage the restaurant’s reservation system to optimize seating arrangements and guest flow. Ensure accurate and timely communication of reservations to the service team.
• Welcome guests warmly upon arrival, provide menus, and escort them to their tables. Maintain an organized seating chart to balance service across the dining area.
• Handle waitlist operations during peak dining times, effectively communicating wait times to guests and ensuring a smooth flow of service.
• Monitor table turnover rates and coordinate with the front-of-house staff to ensure timely clearing and resetting of tables for incoming guests.
• Skills: Maintain open lines of communication with servers and kitchen staff to relay any special requests or dietary restrictions from guests, ensuring seamless service delivery.
• Address any guest inquiries, concerns, or complaints promptly and professionally, demonstrating a commitment to guest satisfaction and a proactive approach to problem-solving.
• Maintain high standards of cleanliness and organization in all dining areas, adhering to health and safety regulations.

Requirements :

• Minimum of 3-5 years in food and beverage roles, with at least 1-2 years in a luxury restaurant
setting.
• Proven experience in cruise line operations or similar environments is a plus.
• Familiarity with food and beverage reservation and operational systems is required.
• Team player.
• Open minded and flexible.
• Must be cost and quality conscious.
• Adhere to specific scheduled work hours yet be flexible if circumstances require it.
• Work with international team members.
• Aware of Breakage Prevention Procedures
• Perform assigned duties under pressure (time constraints)

Preferred :

• Fluency in additional language(s)
• Cruise Ship Experience.

Required computer skills :

• Proficient in MS Office (PowerPoint, Word, Excel and Outlook).
• Possess sufficient computer knowledge to use the company software.