L2 Support Engineer – Korean Speaking

Job Description

Tasks and Responsibilities :

• The essential duties and responsibilities can include the following, but are not limited to: Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting of issues while applying acquired knowledge.
• Document all technical inquiries and conversations.
• Must be able to work independently as well as with others, as part of a domestic and international team.
• Must display strong analytical and problem-solving abilities.
• Handle multiple technical issues in a fast-paced environment.

Requirements :

• Must be fluent in English and have proficiency in Korean language
• At least 3 years’ experience in Technical Support with CyberArk solutions (Privileged Access Management).
• Experience in cybersecurity support, with a strong understanding of access control, authentication, encryption, and other security concepts.
• Experience as a System Administrator in a Windows Server environment.
• Experience supporting Linux systems is a plus. Familiarity with networking principles.Experience working in a SaaS or cybersecurity project is a plus.
• Capable of understanding the technical aspects of a complex system.

Communication skills:
• Strong communication and interpersonal skills to interact effectively with customers and internal teams.
• Proficient in handling support calls through calling systems.

Technical Skills :

• Proficiency in CyberArk components: Vault, CPM, PSM etc.
• Strong knowledge of security protocols.
• Experience with troubleshooting connectivity and network-related issues, preferably in windows environment.
• Ability to work with Linux-based systems is a plus.
• Proficiency with AWS/Azure.
• Proficiency in Active Directory or other LDAP directory.
• Experience working with ticketing tools like Salesforce and ServiceNow.
• Certifications in CyberArk (such as Defender or Trustee) are desirable.
• Any relevant cybersecurity certifications (e.g., CISSP, CompTIA Security+, etc.) will be considered an asset.
• Knowledge of other security technologies like SIEM, IAM, and MFA is a plus.