Operation Villa Manager

Job Description

A Luxury Villa in Uluwatu, Bali is looking for a talented and enthusiastic Villa Operations Manager (Full-time)

Tasks and Responsibilities :

• Oversee daily villa operations as well as ensuring smooth and efficient workflow
• Train, supervise, and manage villa staff including schedules and performance reviews
• Meet and greet guests, providing exceptional hospitality and resolving any issues that arise
• Handle OTA (Online Travel Agency) bookings and optimize Airbnb ratings
• Assist in recruiting additional staff as needed
• Advise villa owners on operational improvements and strategies for business success
• Create staff work schedules and assign daily duties
• Manage villa advertising and promotions
• Process cash payments when necessary
• Maintain inventory and supply stock as well as ensuring timely orders
• Build and maintain relationships with vendors and service providers

Requirements :

• Indonesian citizen
• Excellent written and verbal communication in English
• Proven experience working as a Villa Operations Manager or in a related position
• Familiarity with Airbnb platforms including managing bookings and improving ratings
• Experience managing complex villas would be a plus
• Ability to use personal Airbnb account to upload client villas
• Excellent communication and problem-solving skills
• Trustworthy, detail-oriented and highly organized
• Strong leadership abilities and customer service mindset