Villa Manager

Job Description

A Villa Management & Development Company in Ungasan, Bali is looking for a talented and enthusiastic Villa Manager (Full-time, Hybrid)

Tasks and Responsibilities :

• Oversee all bookings and manage reservations via Airbnb, Booking.com and other OTA platforms
• Provide excellent customer service to guests including check-in/check-out and handling special requests
• Address and resolve guest complaints swiftly and professionally to maintain high satisfaction levels
• Schedule and supervise villa staff to ensure optimal guest experience and smooth daily operations
• Conduct regular staff meetings and training to uphold service standards and ensure staff performance
• Handle villa supplies as well as ensuring adequate stock for guests and staff needs
• Coordinate maintenance tasks and work with local contacts such as neighbors and the banjar especially in a new villa environment with nearby construction
• Actively source long-term renters as well as offering monthly or yearly rental agreements
• Manage villa listings on platforms such as Airbnb, Booking.com and other OTAs

Requirements :

• Indonesian citizen
• Excellent in written and spoken English communication
• Proven experience working as a Villa Manager or in a similar role
• Proven background in villa management or hospitality ideally with experience in both daily and long-term rental operations
• Strong familiarity with platforms like Airbnb, Booking.com, etc. including listing optimization and handling guest communications
• Ability to secure long-term tenants for monthly or yearly rentals
• Comfortable working in an environment with nearby construction as well as managing relationships with local contacts and handling operational needs