Head Barista (Bandung)

Job Description

Tasks and Responsibilities :

• Train and supervise the bar team, including captain, barista/bartender, barback, and cashier, ensuring consistent quality and customer service.
• Prepare and ensure high-quality coffee and other beverages are consistently produced, maintaining high standards for taste and appearance as per the recipes and procedures.
• Create a welcoming and positive atmosphere for customers, including engaging with customers and providing exceptional customer service.
• Educates customers on the products and services, including coffee and its processes, other beverages, retail products, and merchandise.
• Handle customer complaints and resolve any issues that may arise.
• Implement new coffee-based menu items and seasonal specials.
• Ensure the team handles all beverages safely during preparation.
• Ensure team members are knowledgeable and well-trained regarding coffee, latte art, brewing methods, brewing devices, and other available products.
• Manage inventory and ordering of coffee-related supplies and equipment.
• Maintain a clean and organized coffee preparation area, ensuring compliance with health and safety regulations.
• Assist the Cafe Operations Manager in scheduling work shifts regularly.
• Work with the management team to execute marketing campaigns to increase sales and drive customer traffic.

Requirements :

• Minimum Minimum High school diploma or equivalent; Certifications in coffee-related fields is preferred
• 2 years of experiences as Head Barista
• Strong English skills both written and spoken.
• Excellent leadership, communication, and interpersonal skills.
• Exceptional organizational and multitasking abilities.
• Extensive knowledge of coffee and other beverages preparation, including brewing methods and latte art.
• Passion for coffee, with a desire to share that passion with others.
• Understanding of staff management and scheduling work shifts.
• Ability to work in a fast-paced environment and make effective decisions under pressure.
• Ability to work with flexible work shifts.
• Good understanding of useful computer programs.
• Currently living in Bandung is preferred.