Floor Supervisor – Outlet Tangerang

Job Description

Tugas dan Tanggung Jawab :

• Memeriksa dan memastikan area floor sesuai dengan operations checklist (Standard Grooming, utilities, facility outlet, general cleaning, set up table, peralatan dan perlengkapan kerja) agar area floor siap melakukan aktivitas operasional.
• Memeriksa dan mengajukan permintaan pengadaan persediaan operasional seperti hand glove, tissue, candle, tent card dan perlengkapan lainnya sesuai Standard Operating Procedure.
• Memastikan customer mendapatkan pelayanan yang ramah dan friendly serta memberikan rekomendasi produk dan service
• Melakukan handling complain sesuai Standard Operating Procedure
• Memastikan operational outlet berjalan dengan baik

Requirements :

• Maximum 35 years old
• Candidate must possess at bachelor’s degree in any field.
• Experience 2 years as Floor Captain or 1 year as Floor Supervisor
• Preferable having experience in bar & lounge.
• Excellent computer, problem-solving, and customer service skills
• Good communication and Leadership
• Effectively delegate responsibilities and maximize resources.
• Deep knowledge of standard bar & lounge operation system, Hospitality
• Product Knowledge
• Point of Sales
• Handling Complaints
• English
• COGS
• Ms. Office
• Health & Safety (HACPP, ServSafe, etc)
• Inventory Management