Customer Care Specialist

Job Description

Requirements :

• Female with max age 38 years old
• Min Bachelor Degree majoring in Commerce/Science or related fields
• Min 2-3 years experiences in customer service industry and administrative
• Strong knowledge of SAP, MS Office, including Word, Excel and Outlook
• Good English communication written and verbal
• Ability to understand the business and its challenges
• Good knowledge of customer service requirements
• Able to make hotel and travel arrangements
• NPS – customer satisfaction
• Efficiency in service coordination process (customer call to invoicing cycle)
• Overdue Accounts Receivable
• Customer oriented and proactive work style, highly reliable and accountable
• Act dynamically and pragmatically under pressure
• Able to work in a matrix organization