Technical Support Specialist

Job Description

Tasks and Responsibilities :

• Learn and provide both IoT device and SaaS platform support
• Resolve customers’ enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
• Maintaining and updating technical documents and procedures
• Identifying and resolving system issues
• Perform daily system monitoring, verifying integrity and availability of Cartrack’s application
• Perform daily post installation/ QA validation
• Review systems and application logs for remote diagnostic of field devices
• Provide training and assistance to users of Cartrack application systems
• Provide on-site field support and installation
• Verify completion of scheduled jobs
• Internal IT support

Requirements :

• Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience
• 0-3 years of experience in the IT service with experience/knowledge in Application Support and Web Services
• Knowledge of API (Postman) and technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage
• Proficient in English
• Excellent communication and interpersonal skills
• Hands-on and a positive attitude
• Technically independent with good initiative
• Strong analytical problem-solving skills with an out-of-box approach in providing solutions