Regional Service Deputy – Denpasar

Job Description

Tasks and Responsibilities :

• Responsible for Xiaomi phone and eco- products in the local regional service management.
• Monitoring all Service Center under his region, Doing regular onsite visit to all Service Center (ESC, MSC, and also CP) under his region.
• Collaborate with Regional ASM doing onsite visit to Dealer and Sub-dealer.
• Manage all supporting processes such as complaint management, call center to service partner interaction, legal exposure.
• Improve service quality and performance to raise the customer satisfaction levels.
• Ensure audit compliance of overall warranty service operation to all Service Center.
• Responsible for organizing and managing local after-sales service projects.

Requirements :

• Candidate must possess at least Diploma’s Degree in any related Major
• Candidate base on local region (1 regions) Required languages: native language and English
• At least 5 Year(s) of working experience in the related field is required for this position
• Familiar with the local mobile phone market and after-sales service policy, rich in local service resources
• Good experience and relationship with After Sales and local Dealer
• Strong knowledge of MS Office tools (Power Point at advanced level, Excel – experience with pivot tables, basic formulas, macros, look-up functions)
• Excellent communication skills in person written, over telephone and email
• Good technical knowledge willing to work under pressure
• Location: DENPASAR