Service Manager – Area Bali

Job Description

Tasks and Responsibilities :

• Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.
• Excellent customer experience and engagement in F&B Restaurant.
• Achieving Monthly Sales Target
• Generating sales leads and building and sustaining positive business relationships.
• Developing and implementing service strategies to enhance customer experience and meet service objectives.
• Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions.
• Training and mentoring service staff, fostering a high-performance culture and promoting professional development.
• Fostering a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.
• Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives.
• Distributing promotional materials.
• Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives.

Requirements :

• A bachelor’s degree in management, hospitality, banking or a related field.
• 3-5 years of experience in service management or a related role, with knowledge of service management principles, processes and best practices.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.
• Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges.
• Excellent leadership and people management skills.