Quality & Safety Associate – Jakarta

Job Description

Job Desc :
– Manual documentation and listing using spreadsheets
– Creation of simple reports
– Handling large datasets (up to 1,000 rows)
– Gathering various types of data from databases, followed by manual verification through reading or
skimming pack comments and incidents
– Analyzing and classifying data to calculate the number of complaints
– Work closely with the Assistant Manager and Associate to execute daily operations of the Quality &
Safety team.
– Investigate and monitor the trend and the root causes of customer complaints related to Quality &
Safety and suggest measures to resolve these issues
– Respond promptly to queries from stakeholders and provide them with accurate and relevant
information

Requirements :
– Minimun 1 year experience in operations management
– Have an experience minimum 1 year in a Tech company, ride hailing company will be a plus
– Possess experience in analyzing fluctuations in the increase or decrease of cases, and identifying the
underlying causes that contribute to these trends.
– Possess expertise in creating reports analysis in spreadsheet or excel
– Possess expertise in presentations, based on the report outcomes of the analysis

Placement : Jakarta (South Quarter)
Contract : 12 Months

*Please submit your CV in English.
Benefit; Basic Salary, BPJS