IT Application Support

Job Description

Tasks and Responsibilities :

• Ensuring the core banking system servers are working optimally.
• Perform analysis, provide recommendations and solutions to user regarding the problems in real time.
• Work together and good coordination with team and vendors to optimize solving the problems.
• Able to apply user logic to the system.
• Responsible for communicating, analyzing, documenting, building, implementing, and maintaining reports based on request from user.

Requirements :

• Good Technical Knowledge of Java, PL/SQL, MySQL, and any other computer software.
• Have knowledge in Oracle Database and any other computer software.
• Bachelor’s Degree Graduate in Engineering (Computer, Electrical Industrial), Computer Science, Information Technology or equivalent.
• 2+ years experienced in related field.
• Excellent interpersonal, written, and oral communication skills in Bahasa Indonesia. English knowledge is a plus.
• Excellent listening skills and the ability to ask probing questions and understand concerns.
• Willing to work in Client’s side is a must.
• Must possess strong will towards identifying, analyzing, and closing problems raised in the software.
• Excellent listening and questioning skills, combined with the ability to interact confidently, professional, and friendly attitude with clients/customer to establish what the problem is and explain the solution over the phone or face-to-face.
• Must possess and be able to demonstrate strong influencing and closing skills.
• Previous experience in Core Banking Support is a plus.