Butler – Regent Seven Seas Cruise – Yogyakarta

Job Description

Tasks and Responsibilities :

Operational :

• Possess exemplary interpersonal skills and premium service etiquette.
• Provide each guest with a truly memorable level of service.
• Inspect each guest suite prior to embarkation.
• Greet guests and provide introduction on embarkation day.
• Explain fully all services, and guest suite and bathroom amenities.
• Make reservations for guests at the Alternative Restaurant on board, and Shore side restaurants when asked to do so.
• Possess ability to explain all menus and wines to the guests.
• Provide delivery service for invitations, gifts and flowers.
• Assist guests in disembarking the vessel during disembarkation.
• Take care of guest personal laundry requests, taking it to and from the laundry.
• Re-stock the Mini-Bars twice per day or when needed.
• Replenish supplies such as drinking glasses, stationary, ice and all other amenities.
• Report and follow up all defective equipment, fixtures and supplies.
• Ensure the cleanliness of the suites.
• Serve breakfast, lunch or dinner in suite as requested.
• Ensure personal appearance and personal hygiene and uniform are at all times in accordance with the company rules and regulations.
• Arrange in- suite cocktail parties when asked.
• Deliver afternoon VIP canapés and cookies.
• Hand Deliver shore excursions tickets and specialty restaurant reservation cards.
• Inform guests of the itinerary ports of call and help make arrangements for excursions and tours.
• Bring newspapers and/or other literature, as needed, daily.
• Escort guests to officers’ tables when invited.
• Provide shoe polish service.
• Schedule appointment with Oceania Club Ambassador, to book future cruise.

Other Duties and Responsibilities :

• Ensure confidentiality when handling sensitive information.
• Achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with ICS policies.
• Project a favorable image of the company, promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas and endeavors.
• Comply with the safety and pollution prevention regulations and operating procedures at all times, participating in all relevant meetings and training sessions.
• Participate in all mandatory training without excuse.
• Perform all other duties as requested by shipboard management or shore side.

Requirements :

• Minimum of 1-2 years of experience in a luxury 4/5-star hotel or cruise line in a similar role
• Must be at least 21 years old
• Strong English communication skills
• Pleasant personality with excellent interpersonal skills
• No visible tattoos

Benefits :

• C1D/ Schengen visa fees reimbursed by the cruise company
• No recruitment or agency fee
• Attractive salary
• Opportunity to travel the world